Analysis 1: Risk With Capturing Lost Customers
Analysis 2: Risk Without Capturing Lost Customers
Finally, we compare the outcomes directly using the built-in CRQ reporting. Figure 5 shows the comparison of the two analyses at the average, while Figure 6 shows the overlapping distributions.
These reports highlight the differences in loss exposure with and without the notion of lost customers. It is, at the average, a $195.8M difference; or approximately an unaccounted 40% of total loss exposure. Failing to account for this data, may lead to incorrect decisions regarding the prioritization of risk mitigation efforts.
Armed with the knowledge of the comparative analysis, executive management can determine if the resulting loss exposure difference is acceptable or if it is something that needs to be dealt with.