Sales Support Engineer

Location: Reston, VA
Job Type: Full Time

Are you ready to take the industry by storm by partnering with a sales team at one of the hottest cyber risk companies around?

Are you looking to leave your mark in a booming industry? Do you want to help us revolutionize how cybersecurity is managed in large enterprises and government organizations? Do you think that you can leverage our early leadership position and a fast growing community and help turn RiskLens into a market standard? We are looking for a proven sales support engineer to help our sales organization achieve the next phase of growth. If this is you, we want to hear from you!

As a Sales Support Engineer, you will have the opportunity to join a breakthrough and fast growing software company. This person is a customer-focused technical professional, providing pre-sales support and guidance to customers and collaborates with the sales team and partners to recommend RiskLens as a solution offering.  The Sales Support Engineer acts as a consultant and technical expert in the cyber risk management space with the ability to create and foster relationships with customers and capture critical customer requirements back into the sales, professional services, and marketing processes. The Sales Support Engineer will work in concert with our sales team and customers to understand their business goals, capture their requirements, and provide a vision for RiskLens products and services to be implemented and utilized by the customer.

RiskLens is a hot software startup backed by premier VCs (Osage Venture Partners, Paladin Capital Group, Dell Technologies Capital) that is helping large organizations quantify cybersecurity risk in dollars and cents and manage it from the business perspective. The market is rapidly developing and we have acquired a significant lead in the marketplace with many of the world’s largest companies as customers, in industries as diverse as financial services, retail and healthcare.


Reporting to the Vice President of Professional Services, the Sales Support Engineer will be based in our Reston, VA, office.  In this role, the Sales Support Engineer will be responsible for:

  • Conduct detailed discovery and analysis of customer requirements.
  • Creating and maintaining demo accounts and sales assets.
  • Making technical presentations and demonstrating how our products and services meet customer needs.
  • Act as an interface between the sales organization and technical staff (Product Management and/or Professional Services).
  • Work closely with customers on the design and implementation (and integration) of RiskLens products.
  • Respond to technical and functionality related questions from customers or RFX.
  • Capture customer requirements and collaborate with Professional Services to develop the Statement of Work (SOW).
  • Acquire and maintain a complete understanding of all RiskLens product and service offerings at a level where they can provide product training.
  • Develop supporting material for members of the sales and marketing team.
  • Work and collaborate with other sales managers and executives across the organization.
  • Maintain professional and technical knowledge of the cyber risk management space.
  • Maintaining records of sales activity in our CRM and internal systems.
  • Attend and/or participate in trade shows, conferences, and other marketing events.
  • Ability to travel, as needed, to support reps with new customer meetings and demos (min. 25% travel)

Skills and Experience

RiskLens is a high-energy, high-performance company with a fun work environment! Our Sales Support Engineer must have a strong attention to detail, be well organized and have the ability to manage multiple engagements simultaneously. Required skills and experience include:

  • Bachelor’s degree with strong academic credentials, technical degree preferred.
  • 3-5 years in a successful B2B enterprise software-as-a-service sales role.
  • Strong cybersecurity knowledge and analytical skills or aptitude.
  • Critical and structured thinking skills that will allow for problem decomposition and solution setting.
  • Excellent communication and presentation skills. This role requires the ability to understand and articulate the value proposition and technical advantages of RiskLens products and services.
  • Basic understanding of API’s and web services (RESTful principles preferred).
  • Detail oriented and able to manage multiple objectives in a fast-paced environment

This position is based in Reston, VA. We offer competitive salaries and benefits, an unlimited vacation policy, a high energy environment, and lots of room for personal and professional growth.

RiskLens, Inc. is proud to be an equal employment opportunity and affirmative action employer. We do not discriminate based upon race, color, religion, sex, national origin, age, genetic information, gender identity or expression, sexual orientation, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at All qualified applicants are encouraged to apply.